Refund and Cancellation Policy

Refunds and payment processing are managed by CareTransit FZ-LLC.

1. Cancellation
   Bookings may be cancelled prior to dispatch of the assigned ambulance. Once a service provider has been dispatched, cancellation fees may apply.
2. Refunds
   Refunds are assessed on a case-by-case basis depending on the stage of service delivery and provider charges.
3. No-Show
   If the patient or client is not present at the scheduled pickup time, charges may still apply.
4. Delays
   Operational delays may occur due to traffic, weather, or medical circumstances. MediTransfer is not liable for such delays.
5. Payment Disputes
   All disputes must be submitted in writing within 48 hours of the booking.